SHIPPING

US DOMESTIC SHIPPING

ORDER PROCESSING: Please allow 3 to 5 business days to process your order. Edible images will be shipped over night unless you have selected priority mail. We do not commended priority mail since we cannot guarantee the freshness of the edible paper that is in a mail truck.

Expect an email within 48 hrs. to let you know your order is on the way!

STORE PICKUP - Purchases can be pick up at [ 5547 Fort Caroline Rd, Jacksonville, FL 32277] Orders can be picked up Monday thru Friday from 1 pm to 5:30 pm, An email will be sent when your order is ready for pickup. All orders must be placed prior to 12 noon for same day pickup. Orders received after 12 noon will be ready for the next weekday. We are closed Saturday and Sunday.

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout We currently use UPS, Fedex and USPS

INTERNATIONAL SHIPPING

We currently do not ship internationally. Coming soon.

RETURNS

RETURNS

All purchases are final. Only damaged, expired or broken items will be accepted for a full refund or credit. You must call within 7 day of receiving the item, the item must be unused and in its original condition. (unless received broken) We will refund the full order amount minus the shipping costs for the return.

EXCHANGES

In the event that your order arrives damaged in any way, please email or call us as soon as possible at jaxcakesupplies@email.com or (904)513-4865, (during store hours) with your order number and a photo of the item’s condition and package exterior. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at jaxcakesupplies@email.com.